This information is based on my horrid experience at Toys R Us. You will find during your Christmas shopping, the stores automatically present you with a gift receipt and a little note on the top of the gift receipt encourages you to give that particular receipt to your intended gift recipient. Now guess why the stores would go through all that trouble just for little ole you?
I suspect that since Toys R Us has been losing money over the last few years, they have come up with a creative and sneaky little way to deal with consumers returning items with the gift receipts. Even if you pay cash, Toys R Us will not return the item and give back cash if you present the gift receipt. They will only give you a store credit. The store manager in the Toys R Us in Clinton, MD rudely stated that the gift receipt is not an actual receipt. HUH? What does that mean? I was given the gift receipt when I paid cash for my items, how could it not be an actual receipt? And why print it up at the time of the transaction if it is not connected to the transaction?
Toys R Us has found a legal way to hold on to your money. If you buy your niece or nephew or cousin something from Toys R Us, give them the actual receipt and if necessary keep a copy for your records. That way, if Toys R US doesn't have the item they would rather have in stock, then Junior can get the money and go over to one of the "Super Stores" and get the item probably at a cheaper price.
File this one under consumer rip offs!
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3 comments:
Hi,
Try escalating this beyond the store manager. Maybe you could try the general manager or regional manager. Also mention that you have a website and that you plan on writing about this experience.
Stores hate bad publicity, especially during the holiday season.
Thanks for stopping by mes deux. I actually talked to the manager who was rude as well. I filled out the little customer survey.
I guess since I don't know how to get traffic to my blog they may not have much to worry about as far as publicity. lol
Hello, I just ran across your blog and I'd like to leave a comment. I am a Toys R Us crew memmber and I'd like to throw in my 2 cents. The policies are very poor but I'm here to request that customers DO NOT take your frustrations out on the people who work at the store. I work the Service Desk and it's a real soul killer to have people yell at you for things you can't control. Fyi, they got rid of the automatic gift receipts as of January 1st, 2008. Also, if you have a super beef with the policy, call 800-toysrus because there's nothing in-store managers can do.
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